Telephone order for an Adult Deed Poll

Payment by debit/credit card or approved account only

    "Before we proceed, please confirm you can pay with a debit or credit card."
    "I also need to tell you there is a £4 non-refundable application handling fee [for each deed poll ordered]. Are you happy to proceed?"

    Section 1
    Applicant's personal details
    Applicant's current name, new name and address will appear on their Deed Poll document.


    If you change your title, we can incorporate a change of title declaration on your Deed Poll document for which a £4 fee is payable.
    If an other title is ticked, enter new title in comments box and request faxed documentary evidence of entitlement to use new title. Medical doctors only need tell us their GMC reference number.

    Section 2
    Applicant's contact details


    If no, we will say the call is private. If you are not available, we will say we will call back later.

    Section 3
    Delivery service required
    These prices are per order e.g. two Deed Polls sent by UK Express will cost an extra £10 (not £10 each).

    UK Standard: Free
    We aim to post within four working days by Royal Mail's
    1st class mail service.

    UK Priority: +£4
    Posted same day by Royal Mail's 1st class mail service
    (if application received by 5.30pm Monday to Friday).

    UK Express: +£10
    Posted same day for guaranteed delivery by 1pm next working
    day (if application received by 5.30pm Monday to Friday).

    UK Express: (Saturday delivery): +£14
    Guaranteed delivery by 1pm Saturday (if application received
    between 5.30pm Thursday and 5.30pm Friday).

    UK Express Plus: +£20
    Posted same day for guaranteed delivery by 9am next working
    day (if application received by 5.30pm Monday to Friday).

    UK Express Plus (Saturday delivery): +£24
    Guaranteed delivery by 9am Saturday (if application received
    between 5.30pm Thursday and 5.30pm Friday).

    Overseas Standard: +£5
    We aim to post within four working days by Royal Mail's Tracked
    or Signed accelerated air mail service.

    Overseas Express: +£10
    Posted same day by Royal Mail's Tracked or Signed accelerated
    airmail service (if application received by 5.30pm Monday to
    Friday).

    Overseas Express Courier: +£10 +FedEx fees
    Posted same day using FedEx's International Priority service
    (if application received by 1pm Monday to Friday). Delivery will
    be between 1 and 3 working days depending country (next working.
    day to USA and Canada). Use the link below to see FedEx's fees.

    Section 4
    Legal copy and archive service
    "Organisations such as the Passport Office, DVLA, Banks and the Land Registry will not accept a photocopy of your Deed Poll document. Our legal copies will be accepted by these organisations in lieu of your original Deed Poll thus avoiding your original Deed Poll being lost or damaged in the post. Also, we will archive an image of your signed Deed Poll document so you can order further legal copies in the future should you lose or mislay your Deed Poll."

    The fee for our legal copy and archive service is £13 with legal copies costing £1 each (two minimum).

    Section 5
    Is this application for a replacement Deed Poll or to provide the applicant with evidence of a past name change to their current name?
    The fee for this modification is £4.

    If NO then proceed to section 6

    If you require this modification, in section 1 above, please ensure you have entered your former name in the current name boxes and your current name in the new name boxes. Also, the address you enter in section 1 above should be your current address and not where you were living when you previously changed your name.

    Section 6
    Does the applicant wish to claim a fee reduction for being a previous client
    If yes, a £10 fee reduction will be given on the total value of the order.

    If NO then proceed to section 7

    Now go to section 8

    Section 7
    Does the applicant wish to claim a fee reduction for receiving a qualifying benefit?
    A £10 fee reduction is available on the total value of the order if we receive either:

    • Income Support
    • Income related Employment & Support Allowance
    • Pension Credit
    • Income-based Jobseeker's Allowance
    • Housing Benefit
    • Working Tax Credit
    • Child Tax Credit (if your household income is less than £20,000 per annum)
    • Universal Credit (if your household income is less than £20,000 per annum)
    • If someone receives Child Benefit for you

    The fee reduction is only available if we receive written evidence of the applicant's benefit entitlement (an original award notice, not a fax or photocopy, dated within the past 3 months). To advise how to obtain a new award notice click on this link (opens pop-up window) for contact details.

    Please note, this reduction cannot be claimed if claiming the fee reduction as a previous client.

    If paying by debit or credit card and written evidence does not arrive by the time we process the application, we will charge the full fee and enclose a claim form with the Deed Poll documentation, which can be returned to us with written benefit evidence of the benefit for a £10 refund. If paying by PayPal, the full fee needs to be paid but we will enclose a claim form with the Deed Poll documentation, which can be returned to us with written benefit evidence for a £10 refund.

    Section 8
    Payment method


    Card details
    Applicant's card will not be charged until we prepare their Deed Poll.

    Additional applications

    Right to cancel. Read the following text to applicant

    "Finally, I need to tell you that in accordance with The Consumer Contracts Regulations of 2013, your right to cancel ends when we prepare your Deed Poll documentation, which will be in about X hours/days. So please contact us as soon as possible if you wish to cancel your order and not incur any fee in addition to the £4 application handling fee." [Note: £4 is non-refundable per deed poll]